Built because: "The more escalation guidance you add, the more often Fin escalates."

Where Fin stopped, and what the human inherits

Kettle's support desk runs Fin, an AI agent. A customer's export breaks, Fin fixes it, then a guidance rule sends her next question to a human. That human inherits the transcript and nothing else.

The bet: showing Fin's decision and citation at the handover cuts the first minute of re-asking. You take the seat below.

A designed scenario. Kettle is fictional and nothing on this page calls a model.

Designed scenario, not a recording of Fin's product.

Fin is answering this conversation.

d-021 · The handover contract field set, kept or revised

Decision: All five contract fields stand, and confidence stays in a fixed form.
Because: Each was put to three tests against the rendered card, not the JSON.
Rejected: Merge whatWasSaid into whatNotToRepeat
Would measure: Whether whatWasSaid earns its place on scenario 2.

This page is the concise cut. The full concept runs to four pages, with a second scenario, the handover contract and the decision log, at fin-handover.pages.dev.